Frequently Asked Questions

• Yes! We offer make-up classes!
  • You must be marked absent
    • This can be done in our parent portal, over the phone, or in
      person.
    • Please do this at least an hour before your class time.
  • Once you are marked absent:
    • We book make-up classes up to 7 days in advance
    • Swimmers must be currently enrolled to receive a make-up class
      • Don’t worry! If you have make-up classes on your account
        when you take a break, they will remain there to use when
        you re-enroll!
    • Make-up classes are based on open availability. We try our best to
      give you the time and instructor you request, but we cannot
      guarantee.
  • If you need to miss your make-up class, please let us know at least an
    hour before the class time.
• Make-up lessons do not hold a cash value and are not transferable to other
  swimmers

If you would like to speak with your swimmer’s teacher during your swimmer’s lesson please inform one of the FINS team members and we will assist you.

• Please login to our Parent Portal.  If you need assistance please let a front desk team member know. 
• You may also schedule a time to meet with the instructor during your swimmers lesson.  Please ask a FINS team member for assistance.

• We do our best to maintain specific instructors and honor instructor requests.
  However, sometimes circumstances beyond our control may limit or hinder our
  ability to comply.
• b. FINS does its best to inform our clients of any changes in advance.
  • Please opt-in for FINS text messages so we can send you text updates
    about your class

• 1:1 instruction tailors the learning experience to each student’s unique needs and
  pace. This personalized approach fosters deeper understanding and boosts
  confidence, as students receive immediate feedback and support.

• Be assured we have teachers trained to work with fearful swimmers. We will take the lesson at the swimmers pace.  Please expect a slower paced class.  Slow and steady wins the race.

• Parent-Child Classes – 6:1 (4:1 FINS at Fleet and 2978)
• Private Lessons 1:1

1. Encourage your swimmer to use the restroom prior to lessons
2. Change your swimmer into their swim attire
3. Make sure the swimmer has what they need for lessons. (e.g. goggles, flippers)
4. Find a seat and wait in the observation area for your swimmer to be called

No, a responsible caregiver must remain on the premises with their swimmer(s)

We call swimmers names 2-3 times.  If you do not hear their name please see a FINS team member immediately.

• Swim diapers are designed to contain solid waste, helping prevent accidents
  from contaminating the water
• In an effort to protect all swimmers from Waterborne Illnesses (WBI) the Health Department requires that children who are not potty-trained wear reusable swim diapers. 
• FINS requires 2 diapers.  One disposable swim diaper and one reusable swim diaper.
• The diapers should fit snugly around the swimmers thighs and waist.

Yes, pools are kept between 87-90 degrees.  In addition, our air temperature is kept between 82-85 degrees to ensure maximum comfort in our learning environment.

Administrative expenses

• Our instructors undergo extensive training to provide high-quality swim safety
  education and ensure the safety of all participants.
• All FINS team members must be CPR-certified within their first 30 days at FINS
• Instructors who teach Parent-Child classes and more advanced levels receive
  additional training
• Instructors are required to attend monthly training to continue their education at FINS to better serve our customers.

• FINS Private lessons provide 20 minutes of instructional time, including safe pool
  entry and exit and feedback for the caregiver.

• The time it takes for a child to learn to swim can vary widely depending on
  several factors, such as age, comfort level in the water, frequency of lessons, and
  individual learning style. Generally, with regular lessons and practice, many
  children can become comfortable in the water and learn basic skills within a few
  months.
• We highly encourage continuous Parent Supervision when in or around water
• Completing our Gold Galaxy Swim Level is where students can swim confidently
  and safely, and have a solid foundation in their swimming skills.
  However, continuing lessons can help them refine their skills, learn advanced
  techniques, and stay engaged with swimming as a lifelong activity.

• Pools contain an automated monitoring system ( UV Sanitizing) to ensure
  optimum water cleanliness.
• Pools are regularly tested to ensure a safe and enjoyable swimming environment
• Pools are vacuumed Frequently during the week

FINS pro-rates the holiday’s we are closed.

We do not offer refunds. Please see one of our Customer Relations Team Members if you have any questions or concerns about your classes.

• Easy. All we require is a 30-day notice and we will take care of the rest
• If you consider rescheduling for the future please inquire about our rescheduling
  options/possible promotions

• Please notify our Customer Service team at the time of arrival and we will make
  sure your swimmer gets in right away

• Water shoes may be worn if they are strictly used for swimming pools.
• Water shoes may not be worn if they are used for anything else other than a swimming pool.  This includes any other bodies of water, pavement, grass, or any other area besides swimming pools.

• FINS Utilize various communication channels with its customers
  i. Email
  ii. Text
  iii. Phone Calls
  iv. Facebook

• Yes, we have communal showers to rinse off in.
• Swimmers must remain in their swimwear while in the showers

FINS has several changing stalls for your convenience before and after lessons

• Swimwear
• Towel
• Goggles- Optional until Milky Way Galaxy
• Flippers- Required in most levels above Traveler Galaxy
• Kickboard- Required in Rocket Galaxy and above
• Reusable swim diaper – Required for non-potty trained swimmers
• Disposable swim diaper – Required for non-potty trained swimmers

Yes! That’s the great thing about private lessons! We can tailor our lessons to meet your student’s practical needs